📘 Terms of Service

Last Updated: December 2025

Welcome to Your Safety Net.
These Terms of Service (“Terms”) govern your use of our website, transportation services, in-home support services, and all related tools (“Services”).

By using our Services—online or in person—you agree to these Terms.

If you have any questions, please contact us:
📧 yoursafetynet@hotmail.com


📞 (314) 660-2428

1. Our Services

Your Safety Net provides:

  • Private-pay transportation for medical appointments, procedures, therapies, and personal errands
  • Long-distance and airport transportation
  • Mobility assistance (ambulatory support; wheelchair service beginning January 2025)
  • In-home support services (wellness checks, errand support, companionship, etc.)
  • Scheduling via phone, text, or secure online request form

We are not an emergency transportation provider.

If you are experiencing a medical emergency, call 911 immediately.

2. Client Responsibilities

By booking a service with Your Safety Net, you agree to:

  • Provide accurate information when requesting transportation
  • Indicate any mobility, equipment, or assistance needs up front
  • Be ready at your scheduled pickup time
  • Notify us promptly of changes or delays
  • Ensure the environment is safe for pickup/drop-off
  • Treat staff respectfully and follow safety instructions at all times

We reserve the right to refuse service if safety is compromised.

3. Payment & Billing

Your Safety Net is a private-pay service.
Rates vary by mileage, time, and assistance level.

Payment Terms

  • Payment is due at the time of service unless otherwise arranged
  • We accept:
    • Credit/debit (💳)
    • Cash (💵)
    • Zelle/Venmo/PayPal (as applicable)
  • Online payment options may be added later
  • Receipts are available upon request

Unpaid Balances

Unpaid accounts may result in:

  • Suspension of future scheduling
  • Collections for habitual nonpayment

We do not provide service on credit.

4. Cancellations & No-Shows

We understand that situations change.
To respect everyone’s time—including other clients—we use the following policy:

Cancellations

  • Cancellations made at least 12 hours before pickup: No fee
  • Cancellations within 12 hours: $25 late cancellation fee

No-Shows

A no-show occurs when:

  • The client is not present at the pickup location
  • The client is unavailable or unreachable
  • The client declines service at arrival

No-show fee: Full charge of scheduled service.

Exceptions may be made for emergencies.

5. Transportation Safety Rules

For your safety and ours:

  • All passengers must wear seatbelts
  • Drivers may refuse transport if a rider is unsafe, violent, or severely impaired
  • We cannot transport individuals who require medical monitoring, oxygen setup, or advanced care
  • We do not perform medical interventions or clinical care during transportation
  • Riders must be able to sit upright unless previously arranged
  • Wheelchairs must be in good working order and properly secured

Your Safety Net reserves the right to discontinue service if conditions pose a risk.

6. Mobility Assistance & Limitations

We provide:

  • Door-through-door assistance
  • Help navigating stairs (within reason)
  • Aid with transfers (light, non-medical support)
  • Escorting to/from clinic lobbies or reception desks

We do NOT provide:

  • Lifting that endangers staff (full-weight transfers)
  • Medical lifting or use of mechanical lifts
  • Medical transport requiring monitoring
  • Handling of bodily fluids
  • Clinical care

If your mobility or medical needs exceed our capabilities, we will help you determine if a higher level of transport is appropriate.

7. In-Home Support Services

Our in-home services include:

  • Wellness checks
  • Errands & prescription pickup
  • Light household support
  • Companionship
  • Non-medical comfort measures

In-home support does NOT include:

  • Medical care or clinical tasks
  • Bathing, toileting, or lifting
  • Cleaning beyond basic tidying
  • Hands-on physical therapy
  • Childcare (unless specifically arranged as “support assistance”)

We reserve the right to end a visit early if conditions are unsafe.

8. Scheduling & Communication

By using our website or submitting a trip request, you consent to being contacted by:

  • Phone
  • Text message
  • Email

We may reach out to confirm details, verify safety needs, or clarify requests.

9. Privacy

We protect your information with reasonable administrative, technical, and physical safeguards.
For full details, please review our Privacy Policy.

10. Service Availability

While we strive to accommodate all requests:

  • Availability may vary during peak times
  • Severe weather, road closures, or emergencies may impact service
  • Long-distance requests require advance notice

We will notify you promptly if a scheduling conflict arises.

11. Liability & Disclaimers

By using our Services, you acknowledge that:

  • Your Safety Net is not responsible for delays caused by traffic, weather, construction, or events beyond our control
  • We cannot guarantee appointment outcomes or medical results
  • You are responsible for your personal property
  • We are not liable for losses caused by inaccurate information you provided

We are committed to safety and professionalism, but cannot guarantee risk-free conditions.

12. Refusal of Service

We may refuse or discontinue service if:

  • A client exhibits violent, threatening, unsafe, or inappropriate behavior
  • Conditions present safety risks
  • Mobility needs exceed our capabilities
  • Payment patterns indicate chronic no-shows or nonpayment

We always prioritize the safety of clients and drivers.

13. Changes to These Terms

We may update these Terms periodically.
The “Last Updated” date will reflect the most recent revision.

14. Contact Us

If you have any questions about these Terms or need support, reach out anytime:

📞 (314) 660-2428
📱 Text: (314) 282-5638
✉️ yoursafetynet@hotmail.comWe’re here to help.