💬 FAQ

❔ How far in advance should I schedule a ride?

We recommend requesting transportation at least 24–48 hours in advance whenever possible. That said, life happens—if something urgent comes up, call or text us and we’ll do our best to help.

❔ Do you offer recurring weekly or monthly appointments?

Yes. We regularly support clients with ongoing therapies, dialysis, and recurring medical visits. Let us know your schedule and we’ll work with you to build a consistent plan.

❔ Is Your Safety Net private-pay only?

At this time, our services are private-pay. This allows us to offer concierge-level care, flexible options, and added support that goes beyond what traditional transportation typically provides.

❔ Can I ride along with my family member?

In many cases, yes. As long as there is space and it’s safe to do so, a caregiver or family member is welcome to ride along. Just let us know in advance so we can plan accordingly.

❔ What if I’m not sure which service I need?

You don’t have to figure it out alone. Call or text us, share what’s going on, and we’ll help you choose the best transportation or in-home support option for your situation.

❔ What areas do you currently serve?

We serve the St. Louis region including:

• St. Louis City
• St. Louis County
• St. Charles County
• Jefferson County
• Franklin County
• Warren County
• Cape Girardeau County

If you’re unsure whether we serve your location, just call or text us — we’ll help you right away.