🔒 Privacy Policy

Last Updated: December 2025

Your Safety Net (“we,” “our,” “us”) is committed to protecting your privacy.
This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or use our services.

By using our website, submitting a trip request, or contacting us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

When you fill out forms or contact us, we may collect:

  • Name
  • Phone number
  • Email address
  • Pickup and destination addresses
  • Appointment details (date, time, purpose)
  • Mobility needs and accessibility information
  • Any messages or notes you choose to include
  • Additional passenger details

We only collect information that helps us support your transportation or in-home service requests.

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on our site
  • Basic analytics

This helps us understand how visitors use our site so we can improve it.

C. Cookies & Tracking Technologies

Our website may use:

  • Essential cookies (for site functionality)
  • Analytics cookies (to understand traffic and usage patterns)

You can disable cookies in your browser settings at any time.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries
  • Schedule and confirm transportation
  • Provide in-home services
  • Communicate about your appointments
  • Improve our website
  • Enhance customer service
  • Ensure safety and compliance

We never sell your information or share it for marketing purposes.

3. How We Share Your Information

We only share your information in the following circumstances:

A. With Your Consent

For example, if you ask us to coordinate with a caregiver, clinic, or family member.

B. With Service Providers

Such as:

  • Email platforms (to send confirmations)
  • Website hosting providers
  • Scheduling or analytics tools

All service providers are required to keep your information confidential.

C. When Required by Law

We may provide information if legally required (subpoenas, court orders, safety concerns, etc.).

We never sell, rent, or trade your personal information.

4. How We Protect Your Information

We take privacy and safety very seriously.
We protect your information through:

  • Secure website hosting
  • Encrypted form submissions (HTTPS)
  • Limited internal access
  • Staff training on privacy & confidentiality
  • Regular updates and security monitoring

While no system is 100% secure, we use industry-standard practices to safeguard your data.

5. Your Rights & Choices

You have the right to:

  • Request a copy of the information we have about you
  • Ask us to update or correct your information
  • Request deletion of your information (when legally allowed)
  • Opt out of non-essential communications
  • Limit or disable cookies

To make a request, contact us at:
📧 yoursafetynet@hotmail.com


📞 (314) 660-2428

6. Children’s Privacy

Our website is not designed for children under 13.
We do not knowingly collect information from children without parental consent.
Parents or guardians may request deletion of any child-related data at any time.

7. Third-Party Links

Our website may link to external websites.
We are not responsible for the privacy practices or content of those sites.
We encourage you to review their policies individually.

8. How Long We Keep Your Information

We retain information only as long as necessary for:

  • Providing services
  • Following legal or financial requirements
  • Responding to disputes or questions

You may request deletion at any time.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
If changes are significant, we will update the “Last Updated” date at the top of this page.

10. How to Contact Us

If you have any questions about this Privacy Policy, or need assistance with your personal information, please contact us:

Your Safety Net
📞 (314) 660-2428
📱 Text: (314) 282-5638
📧 yoursafetynet@hotmail.com

We are here to help.